Mitel MiCollab Audio,
Web and Video Conferencing
Enhance any meeting with collaboration - anytime, anywhere
Get audio conferencing, video conferencing and collaboration all in one application. Easily enhance any meeting with document, application, and screen sharing on top of voice and video communications.
KEY BENEFITS
BUILD STRONGER RELATIONSHIPS
Connect people quickly and simply, regardless of their location.
ENHANCE PRODUCTIVITY AND INNOVATION
Connect with others to share, discuss and collaborate on documents and presentations, and ultimately make more informed, timely decisions.
IMPROVE CUSTOMER RESPONSIVENESS
REDUCE BUSINESS COSTS
Easily establish a conference call or web collaboration session with others to quickly resolve customer issues or simply help a customer navigate and locate items on your ecommerce site.
With no limits on the number of conferencing hosts, no special event connection costs and no expensive add-ons to worry about, you can help more people connect with each other.
FEATURES
Scheduled and ad-hoc conferences
Web-based collaboration viewing and sharing
Available on PC, Mac and mobile devices
Large scale audio conferencing
Small party video conferencing
File sharing / screen sharing
Chat and group chat
Outlook calendar integration
•
•
•
•
•
•
•
•
File upload
Conference recording
Custom access codes
Participant access codes
File transfer
Document management
Secure remote working
•
•
•
•
•
•
•
HOLD SCHEDULED AND AD-HOC CONFERENCES
Initiate a variety of meetings types, from scheduled calls (one-time or recurring), to ad-hoc sessions. Participants can call in to join a conference, or have MiCollab call them, simplifying the process and providing greater convenience.
MULTI-POINT VIDEO CONFERENCING
Build stronger, more effective working relationships among geographically-dispersed people with the power of video. Plus, with MiCollab, workers don’t need formal video conferencing equipment like conference phones and room cameras-just standard PC webcams.
WEB-BASED COLLABORATION SOFTWARE
Participants can use standard web browsers to stream meeting audio, view the meeting leader’s shared desktop and virtually raise hands or give thumbs up / thumbs down. Mobile and external participants don’t need to download extra client applications onto their devices to participate
Enhancing Customer Satisfaction
The pressure on companies to deliver more with less grows by the day. Customers increasingly expect to access services around the clock, and competition is keeping all organisations focused, striving to keep up and exceed expectations. With this in mind, MiContact Center Solidus provides many ways to boost customer satisfaction:
Self-service options provide customers with convenient, 24/7 access to information and services, all while lowering operational costs
Special service levels can be provided for VIP customers through skills-based or preferred agent routing, prioritizing their position in queues, or ensuring they are handled by top agents
Customer information can be put at agents’ fingertips through access to pre-integrated, best-in-class third party solutions including Customer Relationship Management, Presence and Chat Engines, and Social Media Monitoring
Business Continuity
MiContact Center Solidus ensures business continuity through a robust and highly resilient solution that is designed to provide seamless and uninterrupted service, with no loss of reporting or real-time capabilities in the event of a hardware failure or network outage. It can also be deployed in a virtualised environment to reduce hardware costs, making operational savings and other efficiencies.
Controlling Costs And Adding Value
Not only does MiContact Center Solidus provide an attractive price/value proposition, it also ensures costs are kept under control through managing peaks and troughs more efficiently by providing choice of contact method, improved staff retention, reduced training time and where appropriate, by moving contacts away from phone response to web-delivery.
MiContact Center Solidus also now extends switch-independence to provide support for hard phones, with support for third party communication servers and mixed estate environments.
MEET MICONTACT CENTER SOLIDUS 9.0
The Latest Release Helps Future-Proof Communication Systems And Reduce Total Cost Of Ownership
We are proud to announce the launch of MiContact Center Solidus 9.0-the latest version of our flagship Enterprise Contact Center platform. We’re investing heavily in our contact center portfolio, and MiContact Center Solidus is a key piece of that portfolio. This is the first of many releases that will enhance the product based on customer suggestions and feedback; enable strategic partnerships that add further value; and fully integrate the platform into the MiContact Center family.
MiContact Center Solidus is capable of handling up to 1,500 logged-in agents on a single server simultaneously and up to 15,000 agents when networked together. It’s an all in one, adaptive and flexible platform for:
Unified communications
Mobility
Contact center
Business process automation
Analytics and reporting
Service and database integration
The Role Of Multimedia
Customers increasingly expect to communicate with organizations in their methods of choice. So when a customer calls, visits a website, sends an email, sends an SMS, tweets a question, or posts on a Facebook page, the question to ask is:
" Are we listening to and responding to customers quickly enough using the communication methods they prefer? "
So we continue to build capabilities that help organizations transform their phone-oriented call centers into true, two-way, multi-modal interaction hubs-providing even more interaction choices by implementing additional multi-channel access capabilities.
MiContact Center Solidus provides control of the customer experience with sophisticated voice and multimedia workflows and multiple contact points:
Voice
Email
Chat
SMS
Fax
Social media
Better network performance for business success.
Reliable unified communications network performance improves the user experience, and makes better use of an organization’s IT resources. Mitel Performance Analytics is fault & performance management software that monitors and manages your entire network, with a special focus on Mitel voice quality. The result is faster problem resolution and reliable network performance.
MITEL PERFORMANCE ANALYTICS
Continuous performance monitoring
Real-time alerting for fast problem detection
Secure remote access and testing tools means problems are fixed faster
Shifts support model from reactive to proactive, detecting problems BEFORE user is impacted
Proven in more than 6,000 Mitel customer networks
End-to-end network performance management of Mitel and surrounding network
KEY BENEFITS
Save time on repetitive tasks and manage network performance from a single user interface with Mitel Performance Analytics Plus. Formerly Enterprise Manager, Mitel Performance Analytics Plus complements Mitel Performance Analytics with an operations scheduler, set inventory and inventory reports.
FEATURES
Deliver proactive network performance management with tools to detect, troubleshoot and address voice quality problems. Mitel Performance Analytics brings you around the clock monitoring, alerts, testing tools and remote access. Analytics and reports deliver additional insight.
MITEL PERFORMANCE ANALYTICS
MITEL PERFORMANCE ANALYTICS PLUS
Stay current with the latest Mitel Platform software releases, bug fixes and security enhancements, while having access to Mitel’s expert support services whenever you need.
ENHANCE THE VALUE OF YOUR MITEL COMMUNICATIONS INVESTMENT
Preventing network problems before they occur means less drain on IT resources and a better user experience. Establish the best possible foundation for your unified communications network by becoming more proactive in detecting and addressing performance issues before they become big, user-impacting problems.
LAYING THE GROUNDWORK FOR UC NETWORK PERFORMANCE
It’s easy to get overwhelmed by network alarms. Either you receive too many, or the alarms you see are not relevant. Learn how to be proactive, instead of reactive, in detecting and addressing network problems, by using alarm properties to manage the alarms you see.
ALARM MANAGEMENT
Tens of thousands of students. Dozens of buildings. Countless systems. The numbers behind the curtain at a typical university are impressive. And it takes an equally impressive communications system to keep it all running smoothly. That’s why Carleton University in Ottawa, Canada has invested heavily in its communications strategy to ensure downtime and emergencies don’t stand in the way of learning, research and changing the world.
CARLETON UNIVERSITY
READY TO TALK TO SALES? CONTACT US. (02) 638-4123; (02) 727-3459
READY TO TALK TO SALES? CONTACT US. (02) 638-4123; (02) 727-3459
READY TO TALK TO SALES? CONTACT US. (02) 638-4123; (02) 727-3459
